Sales Procedure Guide
Sales Procedure Guide
3.9 // Training
Training
Before any of your staff sell our products and when new products, product features, processes or procedures are launched, your staff should receive adequate training.
Contents of your launch training pack
The FLA requires all franchise dealers to be SAF accredited or equivalent, which will apply to non-franchised dealers starting in 2025.
FLA member lenders will only be able to transact with accredited firms.
Details of how to get accreditation can be found here, and is a positive benchmark of standards for any dealer:
We are not a training company. Your Account Manager can offer training and support on our products, and our Consumer Duty Resource Hub can support your staff, too. However, the external resources below can help with general training requirements and other regulatory support.
