The Financial Conduct Authority (FCA) has published its consumer redress scheme for motor finance customers.
For customers
The scheme will be managed by lenders, not brokers. If your lender is not Evolution Loans you can find the contact details for your lender here: Car finance list of lenders | FCA
If you are an Evolution Loans customer, we will be in touch with you if you are due any compensation, once the scheme is live.
If you’re not sure who your lender was, you’ll find their name on your finance agreement or credit documents. You may find some payment details on your old bank statements or by reviewing your credit profile.
If you are an Evolution Loans customer, we will be in touch with you if you due any compensation, once the scheme is live.
Alternatively, you can submit your case now for consideration within the scheme: dcaenquiries@evolutionfunding.com.
Find out more
You can read the full FCA policy statement here: PS26/3: Motor finance consumer redress scheme | FCA
For dealers
We have produced a high-level summary document to guide you through the key points of the policy statement here: FCA Motor Finance Redress Scheme:
Key details and dealer guidance