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Katie Hayes

Chief Operating Officer

Katie Hayes

Katie joined Evolution in November 2021, bringing over 22 years experience in the sector. Within the motor finance division of Lloyds Banking Group, Katie’s positions included Head of Jaguar Land Rover Financial Services for Black Horse and Head of Partnership and Market Development.

Prior to this, Katie was Director of Customer Experience for Lex Autolease, where she was responsible for product development and compliance, customer journey optimisation, and customer engagement.

Katie has board-level responsibility for all partner and end consumer journeys in Evolution’s point of sale and direct-to-consumer channels. She also leads on product and process improvement, compliance, and governance.

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