Current Funder Turnaround Times

Status as of 20th September 2023

Notice: CA currently experiencing technical issues affecting applications.

FUNDER
(Some funders lines may close earlier than stated below)
AVERAGE U/W TIMES*AVERAGE PAYOUT TIMES**NBS***KNOWN CURRENT ISSUES
Alphera
09:00-18:00 (Weekdays)
1 hour2 hours<1 hours 
BNP
09:00-18:00 (Weekdays)
<30 mins30 mins<1.5 hours 
Blue
08:00-20:00 (Weekdays)
<30 mins 30 mins<30 mins 
Close
09:00-18:00 (Weekdays)
<30 min1 hour<1.5 hours 
MotoNovo
09:00-19:00
<30 min30 mins<1.5 hours 
Northridge
09:00-17:00
24 hours1 hour<1.5 hours 
Oodle
09:00-19:00 (Weekdays)
<30 min2 hours<30 mins 
PCF
08:00-19:00 (Weekdays)
3 days2 working days<1 hour 
Paragon
09:00-17:00 (Weekdays)
<4 hours4 hours<1.5 hours 
Startline
08:00-20:00 (Weekdays)
24 hours+1.5 hours<1.5 hours 
Advantage
09:00-17:00
(Weekdays)
<30 mins2 hours<1.5 hours 
Billing
09:00-17:00 (Weekdays)
<5 hours4.5 hours<3 hours*24 hours if management referrals.
Mobile Money
09:00-18:00
(Weekdays)
<1 hour2 hours<1 hour 
Marsh
09:00-18:00 (Weekdays)
<30 mins3 hours<1 hour 
Moneybarn
09:00-19:00 (Mon-Thu)
09:00-18:00 (Fri)
<30 mins6 hours<2 hours 
SMF (TFC)
09:00-17:00
(Weekdays)
<1 hour2.5 hours<1 hour 
Laser
09:00-17:00
(Weekdays)
<30 mins3.5 hours<2 hours 
Moneyway
09:00-18:00
(Weekdays)
<30 mins1 hour<30 mins* Up to 48 hours to management referrals.
Zopa
09:00-18:00
(Weekdays)
<30 min30 mins<1.5 hours*** If personal, detail can take up to 1 hour, if appealing decline up to 2 hours.
JBR Capital
09:00-17:00
(Weekdays)
<48 hours4-5 working days  
Santander
09:00-19:00
(Weekdays)
<1 hour2.5 hours<1.5 hours 
Auto Money Motor Finance
09:00-17:00
(Weekdays)
 1 hour Currently have a system outage with no SLA for a fix. This is effecting all areas to some extent.
Aldermore
09:00-17:00
(Weekdays)
<48 hours4-5 working days  
Lendable
09:00-18:00
(Weekdays)
 2 hours<1.5 hours 
Mann Island
09:00-18:00
(Weekdays)
<30 mins2 hours<2 hours 
CA

24 hours2.5 hours <1.5 hours 
Tandem

 1 hour  

* Average times are based on the latest 24-hour period.
* Please note that average payout times relate to the funder turnaround time after Evolution has checked and sent to funders.
* Average times exclude proposals outside of standard criteria (Leisure, Business or High Balance (£50k+) proposals).

Bank Holiday Opening Hours

May
Funder Monday 28th August
Alphera 10:00 – 16:00
Blue 09:00 – 17:00
BNP Paribas 08:30 – 19:00
Close 10:00 – 16:00
Evo Loans 09:00 – 17:30
Laser
Lendable 09:00 – 18:00 (Email only)
Motonovo 9:00 – 17:00
Northridge 9:00 – 19:00
Oodle 10:00 – 16:00
P&C
Paragon 11:00 – 15:00
Santander 09:00 – 18:30
Startline 08:00 – 20:00
Zopa 9:00 – 17:30
Advantage 10:00 – 16:00
Auto Money Motor Finance 9:00 – 16:00
Billing 10:00 – 16:00
Moneybarn 10:00 – 16:00
Moneyway 10:00 – 16:00
SMF 10:00 – 17:00
Aldermore  CLOSED
CA  10:00 – 14:00
Mann Island 10:00 – 16:00

Festive Opening Hours

  Friday Saturday Sunday Monday Tuesday Wednesday Thursday Friday Saturday Sunday Monday Tuesday Wednesday
  23/12/2022 24/12/2022 25/12/2022 26/12/2022 27/12/2022 28/12/2022 29/12/2022 30/12/2022 31/12/2022 01/01/2023 02/01/2023 03/01/2023 04/01/2023
Alphera 9am -5pm 9am – 4pm * Closed Closed Closed 9am – 5pm 9am – 5pm 9am – 5pm 9am – 4pm Closed Closed N/A N/A
Blue 8am – 8pm 9am – 2pm Closed Closed 9-5pm 8am – 8pm 8am – 8pm 8am – 8pm 9am – 5pm Closed 9am – 5pm 8am – 8pm 8am – 8pm
BNP 9am – 7pm 9am – 4pm Closed 10am – 4pm 10am – 4pm 9am – 7pm 9am – 7pm 9am – 7pm 9am – 4pm 10am – 4pm 10am – 4pm 9am – 7pm 9am – 7pm
Close Normal 9am – 2pm Closed Closed 10am – 4pm Normal Normal Normal 9am – 5pm Closed 10am – 4pm Normal Normal
Evo Loans 8:30am – 7pm 9am – 2pm Closed Closed 9am – 5:30pm 8:30am – 7pm 8:30am – 7pm 8:30am – 7pm 9am – 5:30pm Closed 9am – 5:30pm 8:30am – 7pm 8:30am – 7pm
Lendable     Closed                    
Mann Island 9am – 5pm Closed Closed Closed 10am – 4pm 9am – 5:30pm 9am – 5:30pm 9am – 5pm 9am – 1pm Closed Closed 9am – 5:30pm 9am – 5:30pm
Motonovo 9am – 6pm 9am – 2pm Closed Closed 10am – 4pm 9am – 6pm 9am – 6pm 9am – 6pm 9am – 2pm Closed 9am – 5pm 9am – 8pm 9am – 8pm
Northridge 9am – 6pm 10am – 2pm Closed Closed Closed 9am – 5pm 9am – 5pm 9am – 3pm 10am – 2pm Closed Closed 9am – 7pm 9am – 7pm
Oodle 9am – 8pm Closed Closed Closed 10am – 4pm 9am – 8pm 9am – 8pm 9am – 8pm Closed Closed 10am-4pm 9am-8pm 9am – 8pm
P&C     Closed                    
Paragon     Closed                    
Ratesetter     Closed                    
Santander 9am – 7pm 9am – 1pm Closed Closed 10am – 4pm 9am – 7pm 9am-7pm 9am – 7pm 9am-1pm Closed 10am-4pm 9am-7pm  
Startline     Closed                    
Zopa 9am – 5:30pm 1 agent available
9am – 5:30pm
Closed 1 agent available
9am – 5:30pm
1 agent available
9-5:30
9am – 5:30pm all agents 9am – 5:30pm all agents 9am – 5:30pm all agents 1 agent available
9am – 5:30pm
Closed TBC Normal Normal
Advantage 9am – 5:30pm Closed Closed Closed Closed 9am – 5:30pm 9am – 5:30pm 9am – 5:30pm 10am – 4pm Closed Closed 9am – 5:30pm  
AMMF     Closed                    
Billing 8:30am – 5:30pm Closed Closed Closed Closed 8:30am – 5pm 8:30 – 5pm 8:30am – 5pm 10am-1pm Closed Closed Normal  
Moneybarn 9am – 5pm 9am -12pm Closed Closed 10am – 4pm 9am – 6pm 9am – 6pm 9am – 6pm 9am – 2pm Closed Closed Normal Normal
Moneyway   9am – 1pm Closed Closed Closed Normal Normal Normal 9am – 2pm Closed Closed Normal Normal
Specialist   10am – 12pm Closed Closed Closed Normal Normal Normal 10am – 12pm Closed Closed Normal Normal
                           

*Xmas eve phone lines close at 12:30 – NYE phone lines close at 3pm 

Funder Weekend Opening Hours

FunderSaturdaySundayNotes
Advantage10:00-16:00CLOSED 
AldermoreCLOSEDCLOSED 
Alphera09:00-18:00CLOSED 
Auto Money Motor Finance09:00-13:0009:00-16:00 
Billing09:00-13:00CLOSED 
Blue09:00-18:0009:00-17:00 
BNP Paribas09:00-18:0010:00-16:00 
Close09:00-17:0009:00-17:00 
Laser09:00-18:00CLOSED 
Marsh09:00-17:00CLOSED 
Mobile Money09:00-16:00CLOSED 
Moneybarn09:00-17:00CLOSED 
Moneyway09:00-17:0010:00-16:00Unable to directly contact lender on a Sunday
Motonovo09:00-18:0010:00-17:00 
Northridge10:00-17:0010:00-17:00Unable to directly contact lender on Saturday and Sunday
Oodle10:00-18:0010:00-16:00 
P&CCLOSEDCLOSED 
Paragon10:00-16:00CLOSED 
Santander09:00-17:0010:00-16:00 
Specialist Motor Finance10:00-17:00CLOSED 
Startline08:00-20:0008:30-19:00 
Zopa09:00-17:30CLOSEDAuto Pay/or may refer