Current Funder Turnaround Times
Status as of 24th March 2023
Notice: Northridge currently have system issues affecting response times. Equifax currently have an issue with searches affecting underwriting for new deals.
Click to see funder festive opening hours
| FUNDER (Some funders lines may close earlier than stated below) | AVERAGE U/W TIMES* | AVERAGE PAYOUT TIMES** | NBS*** | KNOWN CURRENT ISSUES |
| Alphera 09:00-18:00 (Weekdays) | <30 mins | 2 hours | <2 hours | |
| BNP 09:00-18:00 (Weekdays) | <30 mins | 30 mins | <3 hour | |
| Blue 08:00-20:00 (Weekdays) | <30 mins | 1 hour | <1 hour | |
| Close 09:00-18:00 (Weekdays) | <1 hour | 2 hours | 2 hours | |
| MotoNovo 09:00-19:00 | <1 hour | 1 hour | 1 hour | |
| Northridge 09:00-17:00 | <24 hours | 1.5 hours | <1 hour | |
| Oodle 09:00-19:00 (Weekdays) | <30 min | 2 hours | <30 mins | |
| PCF 08:00-19:00 (Weekdays) | 3 days | 2 working days | <1 hour | |
| Paragon 09:00-17:00 (Weekdays) | <4 hours | 4 hours | <1 hour | |
| Startline 08:00-20:00 (Weekdays) | 24 hours | 2 hours | <3 hours | |
| Advantage 09:00-17:00 (Weekdays) | <30 mins | 2 hours | <2 hours | |
| Billing 09:00-17:00 (Weekdays) | 4 hours | 4 hours | <3 hours | *24 hours if management referrals. |
| Mobile Money 09:00-18:00 (Weekdays) | <1 hour | 2 hours | <1 hour | |
| Marsh 09:00-18:00 (Weekdays) | <30 mins | 4.5 hours | <1 hour | |
| Moneybarn 09:00-19:00 (Mon-Thu) 09:00-18:00 (Fri) | <30 mins | 3 hours | <1 hour | Working from 3pm Wednesday |
| SMF (TFC) 09:00-17:00 (Weekdays) | <1 hour | 1.5 hours | <30 mins | |
| Laser 09:00-17:00 (Weekdays) | <30 mins | 3.5 hours | <2 hours | |
| Moneyway 09:00-18:00 (Weekdays) | <30 mins | 2 hours | <30 mins | * Up to 48 hours to management referrals. |
| Zopa 09:00-18:00 (Weekdays) | <30 min | 1 hour | <30 mins | *** If personal, detail can take up to 1 hour, if appealing decline up to 2 hours. |
| JBR Capital 09:00-17:00 (Weekdays) | <48 hours | 4-5 working days | ||
| Santander 09:00-19:00 (Weekdays) | <2 hours | 1 hour | ||
| Auto Money Motor Finance 09:00-17:00 (Weekdays) | 3 hours | Currently have a system outage with no SLA for a fix. This is effecting all areas to some extent. | ||
| Aldermore 09:00-17:00 (Weekdays) | <48 hours | 4-5 working days | ||
| Lendable 09:00-18:00 (Weekdays) | 2 hours | |||
| Mann Island 09:00-18:00 (Weekdays) | 1 hour | |||
| FCA | <2 hours for manual decisions | 1.5 hours |
* Average times are based on the latest 24-hour period.
* Please note that average payout times relate to the funder turnaround time after Evolution has checked and sent to funders.
* Average times exclude proposals outside of standard criteria (Leisure, Business or High Balance (£50k+) proposals).
Festive Opening Hours
| Funder | August 29th | Additional Information |
| Alphera | 09:00-16:00 | |
| Blue | 09:00 – 17:00 | |
| BNP Paribas | 08:30 – 19:00 | |
| Close | 10:00 – 16:00 | |
| Evo Loans | 09:00 – 17:30 | |
| Laser | 08:30 – 19:00 | |
| Lendable | 09:00 – 18:00 | Phone lines closed |
| Motonovo | 10:00 – 17:00 | Phone lines close at 16:00 |
| Northridge | 09:00-17:00 | |
| Oodle | 10:00-16:00 | |
| P&C | CLOSED | |
| Paragon | CLOSED | |
| Santander | 09:00-17:00 | |
| Startline | 08:00 – 20:00 | |
| Zopa | 09:00 – 17:30 | |
| Advantage | 10:00 – 16:00 | |
| Auto Money Motor Finance | 09:00 – 14:00 | |
| Billing | 10:00-16:00 | |
| Moneybarn | 10:00-16:00 | |
| Moneyway | 09:00-16:00 | Phone lines open at 10:00 |
| SMF | 10:00-17:00 | |
| Aldermore | CLOSED | |
| JBR | CLOSED |
Festive Opening Hours
| Friday | Saturday | Sunday | Monday | Tuesday | Wednesday | Thursday | Friday | Saturday | Sunday | Monday | Tuesday | Wednesday | |
| 23/12/2022 | 24/12/2022 | 25/12/2022 | 26/12/2022 | 27/12/2022 | 28/12/2022 | 29/12/2022 | 30/12/2022 | 31/12/2022 | 01/01/2023 | 02/01/2023 | 03/01/2023 | 04/01/2023 | |
| Alphera | 9am -5pm | 9am – 4pm * | Closed | Closed | Closed | 9am – 5pm | 9am – 5pm | 9am – 5pm | 9am – 4pm | Closed | Closed | N/A | N/A |
| Blue | 8am – 8pm | 9am – 2pm | Closed | Closed | 9-5pm | 8am – 8pm | 8am – 8pm | 8am – 8pm | 9am – 5pm | Closed | 9am – 5pm | 8am – 8pm | 8am – 8pm |
| BNP | 9am – 7pm | 9am – 4pm | Closed | 10am – 4pm | 10am – 4pm | 9am – 7pm | 9am – 7pm | 9am – 7pm | 9am – 4pm | 10am – 4pm | 10am – 4pm | 9am – 7pm | 9am – 7pm |
| Close | Normal | 9am – 2pm | Closed | Closed | 10am – 4pm | Normal | Normal | Normal | 9am – 5pm | Closed | 10am – 4pm | Normal | Normal |
| Evo Loans | 8:30am – 7pm | 9am – 2pm | Closed | Closed | 9am – 5:30pm | 8:30am – 7pm | 8:30am – 7pm | 8:30am – 7pm | 9am – 5:30pm | Closed | 9am – 5:30pm | 8:30am – 7pm | 8:30am – 7pm |
| Lendable | Closed | ||||||||||||
| Mann Island | 9am – 5pm | Closed | Closed | Closed | 10am – 4pm | 9am – 5:30pm | 9am – 5:30pm | 9am – 5pm | 9am – 1pm | Closed | Closed | 9am – 5:30pm | 9am – 5:30pm |
| Motonovo | 9am – 6pm | 9am – 2pm | Closed | Closed | 10am – 4pm | 9am – 6pm | 9am – 6pm | 9am – 6pm | 9am – 2pm | Closed | 9am – 5pm | 9am – 8pm | 9am – 8pm |
| Northridge | 9am – 6pm | 10am – 2pm | Closed | Closed | Closed | 9am – 5pm | 9am – 5pm | 9am – 3pm | 10am – 2pm | Closed | Closed | 9am – 7pm | 9am – 7pm |
| Oodle | 9am – 8pm | Closed | Closed | Closed | 10am – 4pm | 9am – 8pm | 9am – 8pm | 9am – 8pm | Closed | Closed | 10am-4pm | 9am-8pm | 9am – 8pm |
| P&C | Closed | ||||||||||||
| Paragon | Closed | ||||||||||||
| Ratesetter | Closed | ||||||||||||
| Santander | 9am – 7pm | 9am – 1pm | Closed | Closed | 10am – 4pm | 9am – 7pm | 9am-7pm | 9am – 7pm | 9am-1pm | Closed | 10am-4pm | 9am-7pm | |
| Startline | Closed | ||||||||||||
| Zopa | 9am – 5:30pm | 1 agent available 9am – 5:30pm |
Closed | 1 agent available 9am – 5:30pm |
1 agent available 9-5:30 |
9am – 5:30pm all agents | 9am – 5:30pm all agents | 9am – 5:30pm all agents | 1 agent available 9am – 5:30pm |
Closed | TBC | Normal | Normal |
| Advantage | 9am – 5:30pm | Closed | Closed | Closed | Closed | 9am – 5:30pm | 9am – 5:30pm | 9am – 5:30pm | 10am – 4pm | Closed | Closed | 9am – 5:30pm | |
| AMMF | Closed | ||||||||||||
| Billing | 8:30am – 5:30pm | Closed | Closed | Closed | Closed | 8:30am – 5pm | 8:30 – 5pm | 8:30am – 5pm | 10am-1pm | Closed | Closed | Normal | |
| Moneybarn | 9am – 5pm | 9am -12pm | Closed | Closed | 10am – 4pm | 9am – 6pm | 9am – 6pm | 9am – 6pm | 9am – 2pm | Closed | Closed | Normal | Normal |
| Moneyway | 9am – 1pm | Closed | Closed | Closed | Normal | Normal | Normal | 9am – 2pm | Closed | Closed | Normal | Normal | |
| Specialist | 10am – 12pm | Closed | Closed | Closed | Normal | Normal | Normal | 10am – 12pm | Closed | Closed | Normal | Normal |
*Xmas eve phone lines close at 12:30 – NYE phone lines close at 3pm
Funder Weekend Opening Hours
| Funder | Saturday | Sunday | Notes |
| Advantage | 10:00-16:00 | CLOSED | |
| Aldermore | CLOSED | CLOSED | |
| Alphera | 09:00-18:00 | CLOSED | |
| Auto Money Motor Finance | 09:00-13:00 | 09:00-16:00 | |
| Billing | 09:00-13:00 | CLOSED | |
| Blue | 09:00-18:00 | 09:00-17:00 | |
| BNP Paribas | 09:00-18:00 | 10:00-16:00 | |
| Close | 09:00-17:00 | 09:00-17:00 | |
| Laser | 09:00-18:00 | CLOSED | |
| Marsh | 09:00-17:00 | CLOSED | |
| Mobile Money | 09:00-16:00 | CLOSED | |
| Moneybarn | 09:00-17:00 | CLOSED | |
| Moneyway | 09:00-17:00 | 10:00-16:00 | Unable to directly contact lender on a Sunday |
| Motonovo | 09:00-18:00 | 10:00-17:00 | |
| Northridge | 10:00-17:00 | 10:00-17:00 | Unable to directly contact lender on Saturday and Sunday |
| Oodle | 10:00-18:00 | 10:00-16:00 | |
| P&C | CLOSED | CLOSED | |
| Paragon | 10:00-16:00 | CLOSED | |
| Santander | 09:00-17:00 | 10:00-16:00 | |
| Specialist Motor Finance | 10:00-17:00 | CLOSED | |
| Startline | 08:00-20:00 | 08:30-19:00 | |
| Zopa | 09:00-17:30 | CLOSED | Auto Pay/or may refer |