Current Funder Turnaround Times

Status as of 24th March 2023

Notice: Northridge currently have system issues affecting response times. Equifax currently have an issue with searches affecting underwriting for new deals.

FUNDER
(Some funders lines may close earlier than stated below)
AVERAGE U/W TIMES*AVERAGE PAYOUT TIMES**NBS***KNOWN CURRENT ISSUES
Alphera
09:00-18:00 (Weekdays)
<30 mins2 hours<2 hours 
BNP
09:00-18:00 (Weekdays)
<30 mins30 mins<3 hour 
Blue
08:00-20:00 (Weekdays)
<30 mins1 hour<1 hour 
Close
09:00-18:00 (Weekdays)
<1 hour2 hours2 hours 
MotoNovo
09:00-19:00
<1 hour1 hour1 hour 
Northridge
09:00-17:00
<24 hours1.5 hours<1 hour 
Oodle
09:00-19:00 (Weekdays)
<30 min2 hours<30 mins 
PCF
08:00-19:00 (Weekdays)
3 days2 working days<1 hour 
Paragon
09:00-17:00 (Weekdays)
<4 hours4 hours<1 hour 
Startline
08:00-20:00 (Weekdays)
24 hours2 hours<3 hours 
Advantage
09:00-17:00
(Weekdays)
<30 mins2 hours<2 hours 
Billing
09:00-17:00 (Weekdays)
4 hours4 hours<3 hours*24 hours if management referrals.
Mobile Money
09:00-18:00
(Weekdays)
<1 hour2 hours<1 hour 
Marsh
09:00-18:00 (Weekdays)
<30 mins4.5 hours<1 hour 
Moneybarn
09:00-19:00 (Mon-Thu)
09:00-18:00 (Fri)
<30 mins3 hours<1 hourWorking from 3pm Wednesday
SMF (TFC)
09:00-17:00
(Weekdays)
<1 hour1.5 hours<30 mins 
Laser
09:00-17:00
(Weekdays)
<30 mins3.5 hours<2 hours 
Moneyway
09:00-18:00
(Weekdays)
<30 mins2 hours<30 mins* Up to 48 hours to management referrals.
Zopa
09:00-18:00
(Weekdays)
<30 min1 hour<30 mins*** If personal, detail can take up to 1 hour, if appealing decline up to 2 hours.
JBR Capital
09:00-17:00
(Weekdays)
<48 hours4-5 working days  
Santander
09:00-19:00
(Weekdays)
<2 hours1 hour  
Auto Money Motor Finance
09:00-17:00
(Weekdays)
 3 hours Currently have a system outage with no SLA for a fix. This is effecting all areas to some extent.
Aldermore
09:00-17:00
(Weekdays)
<48 hours4-5 working days  
Lendable
09:00-18:00
(Weekdays)
 2 hours  
Mann Island
09:00-18:00
(Weekdays)
 1 hour  
FCA

<2 hours for manual decisions1.5 hours  

* Average times are based on the latest 24-hour period.
* Please note that average payout times relate to the funder turnaround time after Evolution has checked and sent to funders.
* Average times exclude proposals outside of standard criteria (Leisure, Business or High Balance (£50k+) proposals).

Festive Opening Hours

Funder August 29th Additional Information
Alphera 09:00-16:00
Blue 09:00 – 17:00
BNP Paribas 08:30 – 19:00
Close 10:00 – 16:00
Evo Loans 09:00 – 17:30
Laser 08:30 – 19:00
Lendable 09:00 – 18:00 Phone lines closed
Motonovo 10:00 – 17:00 Phone lines close at 16:00
Northridge 09:00-17:00
Oodle 10:00-16:00
P&C CLOSED
Paragon CLOSED
Santander 09:00-17:00
Startline 08:00 – 20:00
Zopa 09:00 – 17:30
Advantage 10:00 – 16:00
Auto Money Motor Finance 09:00 – 14:00
Billing 10:00-16:00
Moneybarn 10:00-16:00
Moneyway 09:00-16:00 Phone lines open at 10:00
SMF 10:00-17:00
Aldermore CLOSED
JBR CLOSED

Festive Opening Hours

  Friday Saturday Sunday Monday Tuesday Wednesday Thursday Friday Saturday Sunday Monday Tuesday Wednesday
  23/12/2022 24/12/2022 25/12/2022 26/12/2022 27/12/2022 28/12/2022 29/12/2022 30/12/2022 31/12/2022 01/01/2023 02/01/2023 03/01/2023 04/01/2023
Alphera 9am -5pm 9am – 4pm * Closed Closed Closed 9am – 5pm 9am – 5pm 9am – 5pm 9am – 4pm Closed Closed N/A N/A
Blue 8am – 8pm 9am – 2pm Closed Closed 9-5pm 8am – 8pm 8am – 8pm 8am – 8pm 9am – 5pm Closed 9am – 5pm 8am – 8pm 8am – 8pm
BNP 9am – 7pm 9am – 4pm Closed 10am – 4pm 10am – 4pm 9am – 7pm 9am – 7pm 9am – 7pm 9am – 4pm 10am – 4pm 10am – 4pm 9am – 7pm 9am – 7pm
Close Normal 9am – 2pm Closed Closed 10am – 4pm Normal Normal Normal 9am – 5pm Closed 10am – 4pm Normal Normal
Evo Loans 8:30am – 7pm 9am – 2pm Closed Closed 9am – 5:30pm 8:30am – 7pm 8:30am – 7pm 8:30am – 7pm 9am – 5:30pm Closed 9am – 5:30pm 8:30am – 7pm 8:30am – 7pm
Lendable     Closed                    
Mann Island 9am – 5pm Closed Closed Closed 10am – 4pm 9am – 5:30pm 9am – 5:30pm 9am – 5pm 9am – 1pm Closed Closed 9am – 5:30pm 9am – 5:30pm
Motonovo 9am – 6pm 9am – 2pm Closed Closed 10am – 4pm 9am – 6pm 9am – 6pm 9am – 6pm 9am – 2pm Closed 9am – 5pm 9am – 8pm 9am – 8pm
Northridge 9am – 6pm 10am – 2pm Closed Closed Closed 9am – 5pm 9am – 5pm 9am – 3pm 10am – 2pm Closed Closed 9am – 7pm 9am – 7pm
Oodle 9am – 8pm Closed Closed Closed 10am – 4pm 9am – 8pm 9am – 8pm 9am – 8pm Closed Closed 10am-4pm 9am-8pm 9am – 8pm
P&C     Closed                    
Paragon     Closed                    
Ratesetter     Closed                    
Santander 9am – 7pm 9am – 1pm Closed Closed 10am – 4pm 9am – 7pm 9am-7pm 9am – 7pm 9am-1pm Closed 10am-4pm 9am-7pm  
Startline     Closed                    
Zopa 9am – 5:30pm 1 agent available
9am – 5:30pm
Closed 1 agent available
9am – 5:30pm
1 agent available
9-5:30
9am – 5:30pm all agents 9am – 5:30pm all agents 9am – 5:30pm all agents 1 agent available
9am – 5:30pm
Closed TBC Normal Normal
Advantage 9am – 5:30pm Closed Closed Closed Closed 9am – 5:30pm 9am – 5:30pm 9am – 5:30pm 10am – 4pm Closed Closed 9am – 5:30pm  
AMMF     Closed                    
Billing 8:30am – 5:30pm Closed Closed Closed Closed 8:30am – 5pm 8:30 – 5pm 8:30am – 5pm 10am-1pm Closed Closed Normal  
Moneybarn 9am – 5pm 9am -12pm Closed Closed 10am – 4pm 9am – 6pm 9am – 6pm 9am – 6pm 9am – 2pm Closed Closed Normal Normal
Moneyway   9am – 1pm Closed Closed Closed Normal Normal Normal 9am – 2pm Closed Closed Normal Normal
Specialist   10am – 12pm Closed Closed Closed Normal Normal Normal 10am – 12pm Closed Closed Normal Normal
                           

*Xmas eve phone lines close at 12:30 – NYE phone lines close at 3pm 

Funder Weekend Opening Hours

FunderSaturdaySundayNotes
Advantage10:00-16:00CLOSED 
AldermoreCLOSEDCLOSED 
Alphera09:00-18:00CLOSED 
Auto Money Motor Finance09:00-13:0009:00-16:00 
Billing09:00-13:00CLOSED 
Blue09:00-18:0009:00-17:00 
BNP Paribas09:00-18:0010:00-16:00 
Close09:00-17:0009:00-17:00 
Laser09:00-18:00CLOSED 
Marsh09:00-17:00CLOSED 
Mobile Money09:00-16:00CLOSED 
Moneybarn09:00-17:00CLOSED 
Moneyway09:00-17:0010:00-16:00Unable to directly contact lender on a Sunday
Motonovo09:00-18:0010:00-17:00 
Northridge10:00-17:0010:00-17:00Unable to directly contact lender on Saturday and Sunday
Oodle10:00-18:0010:00-16:00 
P&CCLOSEDCLOSED 
Paragon10:00-16:00CLOSED 
Santander09:00-17:0010:00-16:00 
Specialist Motor Finance10:00-17:00CLOSED 
Startline08:00-20:0008:30-19:00 
Zopa09:00-17:30CLOSEDAuto Pay/or may refer