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    Funder Turnaround Times

    Current Funder Turnaround Times

    Status as of 20th September 2023

    Notice: CA currently experiencing technical issues affecting applications.

    Click to see funder festive opening hours

    FUNDER
    (Some funders lines may close earlier than stated below)
    		AVERAGE U/W TIMES*AVERAGE PAYOUT TIMES**NBS***KNOWN CURRENT ISSUES
    Alphera
    09:00-18:00 (Weekdays)    		1 hour2 hours<1 hours 
    BNP
    09:00-18:00 (Weekdays)    		<30 mins30 mins<1.5 hours 
    Blue
    08:00-20:00 (Weekdays)    		<30 mins 30 mins<30 mins 
    Close
    09:00-18:00 (Weekdays)    		<30 min1 hour<1.5 hours 
    MotoNovo
    09:00-19:00    		<30 min30 mins<1.5 hours 
    Northridge
    09:00-17:00    		24 hours1 hour<1.5 hours 
    Oodle
    09:00-19:00 (Weekdays)    		<30 min2 hours<30 mins 
    PCF
    08:00-19:00 (Weekdays)    		3 days2 working days<1 hour 
    Paragon
    09:00-17:00 (Weekdays)    		<4 hours4 hours<1.5 hours 
    Startline
    08:00-20:00 (Weekdays)    		24 hours+1.5 hours<1.5 hours 
    Advantage
    09:00-17:00
    (Weekdays)    		<30 mins2 hours<1.5 hours 
    Billing
    09:00-17:00 (Weekdays)    		<5 hours4.5 hours<3 hours*24 hours if management referrals.
    Mobile Money
    09:00-18:00
    (Weekdays)    		<1 hour2 hours<1 hour 
    Marsh
    09:00-18:00 (Weekdays)    		<30 mins3 hours<1 hour 
    Moneybarn
    09:00-19:00 (Mon-Thu)
    09:00-18:00 (Fri)    		<30 mins6 hours<2 hours 
    SMF (TFC)
    09:00-17:00
    (Weekdays)    		<1 hour2.5 hours<1 hour 
    Laser
    09:00-17:00
    (Weekdays)    		<30 mins3.5 hours<2 hours 
    Moneyway
    09:00-18:00
    (Weekdays)    		<30 mins1 hour<30 mins* Up to 48 hours to management referrals.
    Zopa
    09:00-18:00
    (Weekdays)    		<30 min30 mins<1.5 hours*** If personal, detail can take up to 1 hour, if appealing decline up to 2 hours.
    JBR Capital
    09:00-17:00
    (Weekdays)    		<48 hours4-5 working days  
    Santander
    09:00-19:00
    (Weekdays)    		<1 hour2.5 hours<1.5 hours 
    Auto Money Motor Finance
    09:00-17:00
    (Weekdays)    		 1 hour Currently have a system outage with no SLA for a fix. This is effecting all areas to some extent.
    Aldermore
    09:00-17:00
    (Weekdays)    		<48 hours4-5 working days  
    Lendable
    09:00-18:00
    (Weekdays)
    		 2 hours<1.5 hours 
    Mann Island
    09:00-18:00
    (Weekdays)
    		<30 mins2 hours<2 hours 
    CA

    		24 hours2.5 hours <1.5 hours 
    Tandem

    		 1 hour  

    * Average times are based on the latest 24-hour period.
    * Please note that average payout times relate to the funder turnaround time after Evolution has checked and sent to funders.
    * Average times exclude proposals outside of standard criteria (Leisure, Business or High Balance (£50k+) proposals).

    Bank Holiday Opening Hours

    May
    Funder Monday 28th August
    Alphera 10:00 – 16:00
    Blue 09:00 – 17:00
    BNP Paribas 08:30 – 19:00
    Close 10:00 – 16:00
    Evo Loans 09:00 – 17:30
    Laser
    Lendable 09:00 – 18:00 (Email only)
    Motonovo 9:00 – 17:00
    Northridge 9:00 – 19:00
    Oodle 10:00 – 16:00
    P&C
    Paragon 11:00 – 15:00
    Santander 09:00 – 18:30
    Startline 08:00 – 20:00
    Zopa 9:00 – 17:30
    Advantage 10:00 – 16:00
    Auto Money Motor Finance 9:00 – 16:00
    Billing 10:00 – 16:00
    Moneybarn 10:00 – 16:00
    Moneyway 10:00 – 16:00
    SMF 10:00 – 17:00
    Aldermore  CLOSED
    CA  10:00 – 14:00
    Mann Island 10:00 – 16:00

    Festive Opening Hours

      Friday Saturday Sunday Monday Tuesday Wednesday Thursday Friday Saturday Sunday Monday Tuesday Wednesday
      23/12/2022 24/12/2022 25/12/2022 26/12/2022 27/12/2022 28/12/2022 29/12/2022 30/12/2022 31/12/2022 01/01/2023 02/01/2023 03/01/2023 04/01/2023
    Alphera 9am -5pm 9am – 4pm * Closed Closed Closed 9am – 5pm 9am – 5pm 9am – 5pm 9am – 4pm Closed Closed N/A N/A
    Blue 8am – 8pm 9am – 2pm Closed Closed 9-5pm 8am – 8pm 8am – 8pm 8am – 8pm 9am – 5pm Closed 9am – 5pm 8am – 8pm 8am – 8pm
    BNP 9am – 7pm 9am – 4pm Closed 10am – 4pm 10am – 4pm 9am – 7pm 9am – 7pm 9am – 7pm 9am – 4pm 10am – 4pm 10am – 4pm 9am – 7pm 9am – 7pm
    Close Normal 9am – 2pm Closed Closed 10am – 4pm Normal Normal Normal 9am – 5pm Closed 10am – 4pm Normal Normal
    Evo Loans 8:30am – 7pm 9am – 2pm Closed Closed 9am – 5:30pm 8:30am – 7pm 8:30am – 7pm 8:30am – 7pm 9am – 5:30pm Closed 9am – 5:30pm 8:30am – 7pm 8:30am – 7pm
    Lendable     Closed                    
    Mann Island 9am – 5pm Closed Closed Closed 10am – 4pm 9am – 5:30pm 9am – 5:30pm 9am – 5pm 9am – 1pm Closed Closed 9am – 5:30pm 9am – 5:30pm
    Motonovo 9am – 6pm 9am – 2pm Closed Closed 10am – 4pm 9am – 6pm 9am – 6pm 9am – 6pm 9am – 2pm Closed 9am – 5pm 9am – 8pm 9am – 8pm
    Northridge 9am – 6pm 10am – 2pm Closed Closed Closed 9am – 5pm 9am – 5pm 9am – 3pm 10am – 2pm Closed Closed 9am – 7pm 9am – 7pm
    Oodle 9am – 8pm Closed Closed Closed 10am – 4pm 9am – 8pm 9am – 8pm 9am – 8pm Closed Closed 10am-4pm 9am-8pm 9am – 8pm
    P&C     Closed                    
    Paragon     Closed                    
    Ratesetter     Closed                    
    Santander 9am – 7pm 9am – 1pm Closed Closed 10am – 4pm 9am – 7pm 9am-7pm 9am – 7pm 9am-1pm Closed 10am-4pm 9am-7pm  
    Startline     Closed                    
    Zopa 9am – 5:30pm 1 agent available
    9am – 5:30pm    		 Closed 1 agent available
    9am – 5:30pm    		 1 agent available
    9-5:30    		 9am – 5:30pm all agents 9am – 5:30pm all agents 9am – 5:30pm all agents 1 agent available
    9am – 5:30pm    		 Closed TBC Normal Normal
    Advantage 9am – 5:30pm Closed Closed Closed Closed 9am – 5:30pm 9am – 5:30pm 9am – 5:30pm 10am – 4pm Closed Closed 9am – 5:30pm  
    AMMF     Closed                    
    Billing 8:30am – 5:30pm Closed Closed Closed Closed 8:30am – 5pm 8:30 – 5pm 8:30am – 5pm 10am-1pm Closed Closed Normal  
    Moneybarn 9am – 5pm 9am -12pm Closed Closed 10am – 4pm 9am – 6pm 9am – 6pm 9am – 6pm 9am – 2pm Closed Closed Normal Normal
    Moneyway   9am – 1pm Closed Closed Closed Normal Normal Normal 9am – 2pm Closed Closed Normal Normal
    Specialist   10am – 12pm Closed Closed Closed Normal Normal Normal 10am – 12pm Closed Closed Normal Normal
                               

    *Xmas eve phone lines close at 12:30 – NYE phone lines close at 3pm 

    Funder Weekend Opening Hours

    FunderSaturdaySundayNotes
    Advantage10:00-16:00CLOSED 
    AldermoreCLOSEDCLOSED 
    Alphera09:00-18:00CLOSED 
    Auto Money Motor Finance09:00-13:0009:00-16:00 
    Billing09:00-13:00CLOSED 
    Blue09:00-18:0009:00-17:00 
    BNP Paribas09:00-18:0010:00-16:00 
    Close09:00-17:0009:00-17:00 
    Laser09:00-18:00CLOSED 
    Marsh09:00-17:00CLOSED 
    Mobile Money09:00-16:00CLOSED 
    Moneybarn09:00-17:00CLOSED 
    Moneyway09:00-17:0010:00-16:00Unable to directly contact lender on a Sunday
    Motonovo09:00-18:0010:00-17:00 
    Northridge10:00-17:0010:00-17:00Unable to directly contact lender on Saturday and Sunday
    Oodle10:00-18:0010:00-16:00 
    P&CCLOSEDCLOSED 
    Paragon10:00-16:00CLOSED 
    Santander09:00-17:0010:00-16:00 
    Specialist Motor Finance10:00-17:00CLOSED 
    Startline08:00-20:0008:30-19:00 
    Zopa09:00-17:30CLOSEDAuto Pay/or may refer