Customer hub
We’re here to help. Whether you have a question about your car finance, need support, or want to understand your options, you’ll find clear, simple guidance below.
I need help with my application
I already have a finance agreement
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How to make a complaint
Redress scheme
If you think this applies to you, you should contact your lender directly or visit our redress scheme page to learn more.
Please note: You do not need to use a claims management company (CMC) – you can raise a complaint yourself for free.
Frequently asked questions
If you’re finding it difficult to keep up with your car finance payments, it’s important to contact your lender as soon as possible.
They’re best placed to understand your situation and may be able to offer support or discuss options available to you. Find your lender’s funder details here.
You can find out who your lender is in your finance agreement.
If you have any questions or issues you wish to raise with your lender, you can find their contact details here.
If you need any support or guidance on signing your documents, please visit our e-Sign help page for more information.
The motor finance redress scheme is a process set up by the Financial Conduct Authority (FCA) to help customers raise complaints about certain motor finance agreements.
If you think you may have been affected, you can contact your finance company directly to raise a complaint and understand your options. You can learn more about the redress scheme by clicking here.
Sometimes things can go wrong. And when they do, we’re here to listen. You can visit our Complaints page to learn how to raise a complaint and who you should contact.
