Customer support for your motor finance

We’re here to help make your motor finance clearer and easier to manage.

If you have a question about your motor finance, this page will guide you to the right place – whether you’re applying for finance or already have an agreement in place.

Who should I contact about my motor finance?

Applying for motor finance

If you’re in the process of applying, our Customer Care team is here to help with any questions or support you may need.

Contact our Customer Care Team

Call: 01246 458 808

Email: customercare@evolutionfunding.com

Questions about the Motor Finance Consumer Redress Scheme

If your query relates to the Motor Finance Consumer Redress Scheme or commission-related complaints, you can find more information on our dedicated page.

Already have a motor finance agreement?

If your finance is already in place, you’ll need to contact your car finance lender directly. Your lender manages:

Payments

Outstanding balances

Changes to your agreement

Settlements or early repayments

Top tip

If you’re unsure who your lender is, check your agreement or recent emails or letters.

Need extra support?

We understand that life can change, and sometimes this can make managing car finance more difficult.

If your agreement is already in place, your lender will be best placed to support you.

If your query is about your application or you need to tell us about additional support needs, our team is here to help.

Motor finance support

Are you applying for motor finance?

If you’re applying and need support, you can contact us at any stage.

I need to make you aware of an additional support requirement

Email customercare@evolutionfunding.com or call 01246 458 808 to let us know.

English is not my first language - can I use a translator?

Yes, you can have a trusted friend or relative over the age of 18 years to support you. Please let your advisor know.

I’ve not taken out car finance before - how does it work?

Visit our Motor Finance Products Explained page for a simple guide.

I am hearing impaired - are there other ways to communicate?

We can support alternative communication methods, including services like Relay UK.

Email customercare@evolutionfunding.com to let us know your preference.

Do you already have a live finance agreement?

If your finance is already in place, your lender will be best placed to help.

How do I find my motor finance lender?

This information can usually be found on your agreement and on emails or letters from your lender. Your original dealership may also hold that information.

Who do I contact about my motor finance agreement?

Your lender manages your account and so we'd advise to contact them directly. Our Funder Contact Details page may help.

What if I can’t afford my payments?

Please contact your lender as soon as possible to discuss your situation.

What happens if I miss a payment?

It is important that you speak to your lender as soon as possible to discuss your options.

Can my lender help if I’m struggling financially?

Your lender will be best placed to discuss your situation and provide information on how they might assist.

Can I get extra support if my circumstances change?

Your lender will be best placed to discuss your situation and advise on the options available.

Understanding your motor finance

Motor finance products explained

Learn about the different types of car finance available in the UK in our guide about motor finance products.

Commission and how we’re paid

Find out more about how motor finance commission works in our Initial Disclosure Document (IDD).

Support for financial and life situations

We know that different situations can affect people in different ways. You can access free, independent support from trusted organisations.

Health support

Advice and support for mental health challenges.

Advice and support to empower anyone experiencing a mental health problem.

A free and confidential debt advice service for people in England, Wales and Scotland.

Budgeting and money support

Help with managing money, debt and budgeting.

A free and confidential debt advice service for people in England, Wales and Scotland.

Turn2us is a national charity providing practical help to people who are struggling financially.

Life events support

Support for major life changes such as bereavement, job loss or separation.

Grief after bereavement or loss.

Domestic violence or abuse can happen to anyone. Find out how to recognise the signs and where to get help.

Support and benefits for carers. Includes carer’s assessments, support from local councils, respite care and help for young carers.

Interpretation services

Support for communication or accessibility needs.

Delivering positive outcomes to learners, allowing them to better their lives and potential by having access to digital and online services.

Our purpose is to improve the quality of life for all deaf people by providing the highest quality interpreting and technology available.

Helping people with hearing and speech difficulties communicate with anyone over the phone, using the national relay service.

We know motor finance can feel confusing at times

If you’re unsure about anything, it’s always okay to ask.

If you have a question about your application, our Customer Care team is here to help. If your agreement is already in place, your motor finance lender will be best placed to support you.

Motor finance lender contact details

Click the link below for a list of motor finance lenders and their contact details to help you get the support you need.

Need help with your application?

Our Customer Care team is here to help you.