{"id":29891,"date":"2026-05-01T14:10:01","date_gmt":"2026-05-01T14:10:01","guid":{"rendered":"https:\/\/www.evolutionfunding.com\/public\/?page_id=29891"},"modified":"2026-05-28T13:42:49","modified_gmt":"2026-05-28T13:42:49","slug":"complaints","status":"publish","type":"page","link":"https:\/\/www.evolutionfunding.com\/public\/complaints\/","title":{"rendered":"Complaints"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"29891\" class=\"elementor elementor-29891\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3bed5dd e-flex e-con-boxed e-con e-parent\" data-id=\"3bed5dd\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-d10fe88 e-con-full e-flex e-con e-child\" data-id=\"d10fe88\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-7ac5831 e-con-full e-flex e-con e-child\" data-id=\"7ac5831\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b50e59c elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"b50e59c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<i class=\"spectre-lucide-messages-square spectre-icon--style-outline\" aria-hidden=\"true\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"> <path d=\"M16 10a2 2 0 0 1-2 2H6.828a2 2 0 0 0-1.414.586l-2.202 2.202A.71.71 0 0 1 2 14.286V4a2 2 0 0 1 2-2h10a2 2 0 0 1 2 2z\"\/> <path d=\"M20 9a2 2 0 0 1 2 2v10.286a.71.71 0 0 1-1.212.502l-2.202-2.202A2 2 0 0 0 17.172 19H10a2 2 0 0 1-2-2v-1\"\/> <\/svg><\/i>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b6ec7a9 elementor-widget elementor-widget-heading\" data-id=\"b6ec7a9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Complaints<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-bc0b2c9 e-flex e-con-boxed e-con e-parent\" data-id=\"bc0b2c9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-a78fd89 e-con-full e-flex e-con e-child\" data-id=\"a78fd89\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0f28e42 elementor-view-stacked elementor-shape-rounded elementor-widget elementor-widget-icon\" data-id=\"0f28e42\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<i class=\"spectre-lucide-map-pin-check-inside spectre-icon--style-outline\" aria-hidden=\"true\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"> <path d=\"M20 10c0 4.993-5.539 10.193-7.399 11.799a1 1 0 0 1-1.202 0C9.539 20.193 4 14.993 4 10a8 8 0 0 1 16 0\"\/> <path d=\"m9 10 2 2 4-4\"\/> <\/svg><\/i>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-750f2d1 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"750f2d1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\tWe\u2019re here to help \u2013 let\u2019s get you to the right place\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-235cfde elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"235cfde\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>We aim to provide a high standard of service at all times. If something hasn\u2019t gone as expected, we\u2019re sorry &#8211; and we want to help you resolve it as quickly as possible.<\/p><p>Depending on your situation, the best place to raise your concern may be with your dealer, your lender, or us. The guidance below will help you find the right route.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-35b9420 e-flex e-con-boxed e-con e-parent\" data-id=\"35b9420\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-c988d5c e-con-full e-flex e-con e-child\" data-id=\"c988d5c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e6d934e elementor-widget elementor-widget-text-editor\" data-id=\"e6d934e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\tBefore making a complaint\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9bfa827 elementor-widget elementor-widget-text-editor\" data-id=\"9bfa827\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>In many cases, your issue can be resolved more quickly by contacting the most appropriate provider directly.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b0f2bf1 elementor-widget elementor-widget-text-editor\" data-id=\"b0f2bf1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\tIssue with your vehicle\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f43078f elementor-widget elementor-widget-text-editor\" data-id=\"f43078f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>If your complaint relates to the condition, quality, or suitability of your vehicle, you will need to contact the dealership you purchased the vehicle from. They are responsible for investigating and resolving vehicle-related issues.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2ce2b77 elementor-widget elementor-widget-text-editor\" data-id=\"2ce2b77\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\tIssue with your car finance or support needed\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8918be2 elementor-widget elementor-widget-text-editor\" data-id=\"8918be2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>If you have a question or issue relating to your car finance agreement, or you need support with your account, you should contact your car finance lender directly.<\/p><p>Our <a href=\"https:\/\/www.evolutionfunding.com\/public\/customer-hub\/funder-contact-details\/\">Funder Contact Details<\/a> page covers the information you&#8217;ll need.<\/p><p>Your lender has full visibility of your agreement and is responsible for managing your finance and any related queries.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b70c2ae e-con-full e-flex e-con e-child\" data-id=\"b70c2ae\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-489d19b elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"489d19b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<i class=\"spectre-lucide-lightbulb spectre-icon--style-outline\" aria-hidden=\"true\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"> <path d=\"M15 14c.2-1 .7-1.7 1.5-2.5 1-.9 1.5-2.2 1.5-3.5A6 6 0 0 0 6 8c0 1 .2 2.2 1.5 3.5.7.7 1.3 1.5 1.5 2.5\"\/> <path d=\"M9 18h6\"\/> <path d=\"M10 22h4\"\/> <\/svg><\/i>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-89bec5b elementor-widget elementor-widget-heading\" data-id=\"89bec5b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Top tip<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-185df07 elementor-widget elementor-widget-text-editor\" data-id=\"185df07\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\tContacting your lender directly is usually the quickest way to resolve finance-related queries. Having your agreement details to hand can help speed things up. If you\u2019re unsure who your lender is, you can check your agreement or recent emails or letters.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6552f7b elementor-widget elementor-widget-text-editor\" data-id=\"6552f7b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\tCar finance commission and Motor Finance Redress Scheme\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8e27f2d elementor-widget elementor-widget-text-editor\" data-id=\"8e27f2d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>If your query relates to commission on your motor finance agreement, including Discretionary Commission Arrangements (DCA) or non-DCA commission, it is recommended that you contact your motor finance provider directly.<\/p><p>Your motor finance provider is responsible for your finance agreement and is best placed to investigate and respond to your query, including whether your agreement may be affected by the Motor Finance Consumer Redress Scheme.<\/p><p>In some cases, your motor finance provider may contact you directly where appropriate. You can also contact them if you have any questions about your agreement.<\/p><p>You can use our <a href=\"https:\/\/www.evolutionfunding.com\/public\/customer-hub\/funder-contact-details\/\">Funder Contact Details<\/a> page to find the correct information.<\/p><p>If you are unsure who your motor finance provider is, you can check your agreement or any recent correspondence, such as emails or letters.<\/p><p>Evolution Funding Limited and My Car Credit act as credit brokers and are not lenders. We do not manage finance agreements or hold full details of your contract. However, if you contact us, we will help direct your query to the appropriate party.<\/p><p>We keep our <a href=\"https:\/\/www.evolutionfunding.com\/public\/motor-finance-consumer-redress-scheme-ps26-3\/\">Motor Finance Consumer Redress Scheme information<\/a> up-to-date.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-12a8091 e-flex e-con-boxed e-con e-parent\" data-id=\"12a8091\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-a8672b4 e-con-full e-flex e-con e-child\" data-id=\"a8672b4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3bb48a4 elementor-widget elementor-widget-text-editor\" data-id=\"3bb48a4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\tRaise a complaint with Evolution Funding\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0ed36f8 elementor-widget elementor-widget-text-editor\" data-id=\"0ed36f8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>If your complaint relates to your experience with Evolution Funding, for example our service, communications, or how your application was handled, you can raise a complaint with us directly.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-135a1c9 elementor-widget elementor-widget-text-editor\" data-id=\"135a1c9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\tHow to make a complaint\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d0f6eb7 elementor-widget elementor-widget-text-editor\" data-id=\"d0f6eb7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\tYou can contact us by phone, email or post.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-11e6e5b elementor-widget elementor-widget-text-editor\" data-id=\"11e6e5b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>Phone:<\/strong> <a href=\"tel:01246458800\">01246 458 800<\/a><\/p><p><strong>Email:<\/strong> <a href=\"mailto:complaints@evolutionfunding.com\">complaints@evolutionfunding.com<\/a><\/p><p><strong>Post: <\/strong>Evolution Funding Limited, Thompson Close, Chesterfield, S41 9AZ<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c614cba elementor-widget elementor-widget-text-editor\" data-id=\"c614cba\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Once we receive your complaint, we will assign you a dedicated complaints handler who will support you throughout the process.<\/p><p>To help us resolve your complaint as quickly as possible, please include:<\/p><ul style=\"margin-left: -20px;\"><li style=\"margin-bottom: 5px;\">Your name and address<\/li><li style=\"margin-bottom: 5px;\">Your agreement or policy number (if you have it)<\/li><li style=\"margin-bottom: 5px;\">The best way to contact you<\/li><li style=\"margin-bottom: 5px;\">A clear description of your complaint<\/li><li style=\"margin-bottom: 5px;\">Details of any third parties involved (if applicable)<\/li><li style=\"margin-bottom: 5px;\">What you would like us to do to resolve the issue<\/li><li style=\"margin-bottom: 5px;\">Any supporting documents that may help<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-da64d9f e-con-full e-flex e-con e-child\" data-id=\"da64d9f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-23fbe54 elementor-widget elementor-widget-text-editor\" data-id=\"23fbe54\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\tWhat happens next?\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-da87e4d elementor-widget elementor-widget-text-editor\" data-id=\"da87e4d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul style=\"margin-left: -20px;\">\n \t<li style=\"margin-bottom: 5px;\">We aim to acknowledge your complaint within 2 working days<\/li>\n \t<li style=\"margin-bottom: 5px;\">We may contact you to clarify any details<\/li>\n \t<li style=\"margin-bottom: 5px;\">We will investigate your complaint fairly, thoroughly and impartially<\/li>\n \t<li style=\"margin-bottom: 5px;\">We will keep you updated on our progress<\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0acead3 elementor-widget elementor-widget-text-editor\" data-id=\"0acead3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\tWhen reviewing your complaint, we consider:\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f6f07fe elementor-widget elementor-widget-text-editor\" data-id=\"f6f07fe\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul style=\"margin-left: -20px;\">\n \t<li style=\"margin-bottom: 5px;\">All available evidence<\/li>\n \t<li style=\"margin-bottom: 5px;\">Your individual circumstances<\/li>\n \t<li style=\"margin-bottom: 5px;\">Relevant laws and regulations<\/li>\n \t<li style=\"margin-bottom: 5px;\">Guidance from the Financial Ombudsman Service<\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-78c8c3c e-flex e-con-boxed e-con e-parent\" data-id=\"78c8c3c\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-f0d2923 e-con-full e-flex e-con e-child\" data-id=\"f0d2923\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5326bdd elementor-widget elementor-widget-text-editor\" data-id=\"5326bdd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\tOur final response\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0205a2b elementor-widget elementor-widget-text-editor\" data-id=\"0205a2b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>We aim to provide our final response within 8 weeks of receiving your complaint.<\/p><p>Our response will explain:<\/p><ul style=\"margin-left: -20px;\"><li style=\"margin-bottom: 5px;\">What we have found<\/li><li style=\"margin-bottom: 5px;\">How we reached our decision<\/li><li style=\"margin-bottom: 5px;\">What actions (if any) we will take<\/li><\/ul><p>If we are unable to provide a final response within this timeframe, we will explain why and keep you informed of our progress.<\/p><p>If you have not received a final response within the relevant timeframe, you have the right to refer your complaint to the Financial Ombudsman Service.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9682e23 elementor-widget elementor-widget-text-editor\" data-id=\"9682e23\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\tNot happy with our response?\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-449ba65 elementor-widget elementor-widget-text-editor\" data-id=\"449ba65\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>If you are not satisfied with our final decision, or if we have not responded within the relevant timeframe, you can refer your complaint to the Financial Ombudsman Service (FOS).<\/p><p>This is a free and independent service that helps resolve disputes between customers and financial services providers.<\/p><p>You will need to contact them within 6 months of receiving your final response letter.<\/p><p>Financial Ombudsman Service contact details:<\/p><p><strong>Address: <\/strong>Financial Ombudsman Service, Exchange Tower, London, E14 9SR<\/p><p><strong>Phone: <\/strong><a href=\"tel:08000234567\">0800 023 4567<\/a> | <a href=\"tel:03001239123\">0300 123 9123<\/a><\/p><p><strong>Email:<\/strong> <a href=\"mailto:complaint.info@financial-ombudsman.org.uk\">complaint.info@financial-ombudsman.org.uk<\/a><\/p><p><strong>Website:<\/strong> <a href=\"http:\/\/www.financial-ombudsman.org.uk\" target=\"_blank\" rel=\"noopener\">www.financial-ombudsman.org.uk<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4a6ffa9 e-con-full e-flex e-con e-child\" data-id=\"4a6ffa9\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e4a2d42 elementor-widget elementor-widget-heading\" data-id=\"e4a2d42\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">About Evolution Funding<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dc151aa elementor-widget elementor-widget-text-editor\" data-id=\"dc151aa\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\tEvolution Funding Limited and its associated trading styles are authorised and regulated by the Financial Conduct Authority for credit brokerage. FCA number: 823324\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Complaints We\u2019re here to help \u2013 let\u2019s get you to the right place We aim to provide a high standard of service at all times. If something hasn\u2019t gone as expected, we\u2019re sorry &#8211; and we want to help you resolve it as quickly as possible. Depending on your situation, the best place to raise [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":25409,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-29891","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Complaints &amp; Customer Guidance | Evolution Funding<\/title>\n<meta name=\"description\" content=\"We aim to provide excellent service at all times but if something has gone wrong, please read our guidance on how to make a complaint.\" \/>\n<meta name=\"robots\" content=\"noindex, nofollow\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Complaints &amp; Customer Guidance | Evolution Funding\" \/>\n<meta property=\"og:description\" content=\"We aim to provide excellent service at all times but if something has gone wrong, please read our guidance on how to make a complaint.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.evolutionfunding.com\/public\/complaints\/\" \/>\n<meta property=\"og:site_name\" content=\"Evolution Funding\" \/>\n<meta property=\"article:modified_time\" content=\"2026-05-28T13:42:49+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.evolutionfunding.com\/public\/wp-content\/uploads\/2026\/02\/EVF_26_Meta.webp\" \/>\n\t<meta property=\"og:image:width\" content=\"800\" \/>\n\t<meta property=\"og:image:height\" content=\"800\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/webp\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Estimated reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"4 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.evolutionfunding.com\\\/public\\\/complaints\\\/\",\"url\":\"https:\\\/\\\/www.evolutionfunding.com\\\/public\\\/complaints\\\/\",\"name\":\"Complaints & Customer Guidance | Evolution Funding\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.evolutionfunding.com\\\/public\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/www.evolutionfunding.com\\\/public\\\/complaints\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/www.evolutionfunding.com\\\/public\\\/complaints\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.evolutionfunding.com\\\/public\\\/wp-content\\\/uploads\\\/2026\\\/02\\\/EVF_26_Meta.webp\",\"datePublished\":\"2026-05-01T14:10:01+00:00\",\"dateModified\":\"2026-05-28T13:42:49+00:00\",\"description\":\"We aim to provide excellent service at all times but if something has gone wrong, please read our guidance on how to make a complaint.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.evolutionfunding.com\\\/public\\\/complaints\\\/#breadcrumb\"},\"inLanguage\":\"en-GB\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.evolutionfunding.com\\\/public\\\/complaints\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-GB\",\"@id\":\"https:\\\/\\\/www.evolutionfunding.com\\\/public\\\/complaints\\\/#primaryimage\",\"url\":\"https:\\\/\\\/www.evolutionfunding.com\\\/public\\\/wp-content\\\/uploads\\\/2026\\\/02\\\/EVF_26_Meta.webp\",\"contentUrl\":\"https:\\\/\\\/www.evolutionfunding.com\\\/public\\\/wp-content\\\/uploads\\\/2026\\\/02\\\/EVF_26_Meta.webp\",\"width\":800,\"height\":800},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.evolutionfunding.com\\\/public\\\/complaints\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/www.evolutionfunding.com\\\/public\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Complaints\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.evolutionfunding.com\\\/public\\\/#website\",\"url\":\"https:\\\/\\\/www.evolutionfunding.com\\\/public\\\/\",\"name\":\"Evolution Funding\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\\\/\\\/www.evolutionfunding.com\\\/public\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/www.evolutionfunding.com\\\/public\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-GB\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/www.evolutionfunding.com\\\/public\\\/#organization\",\"name\":\"Evolution Funding\",\"url\":\"https:\\\/\\\/www.evolutionfunding.com\\\/public\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-GB\",\"@id\":\"https:\\\/\\\/www.evolutionfunding.com\\\/public\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/www.evolutionfunding.com\\\/public\\\/wp-content\\\/uploads\\\/2026\\\/01\\\/Evolution-Funding-logo.svg\",\"contentUrl\":\"https:\\\/\\\/www.evolutionfunding.com\\\/public\\\/wp-content\\\/uploads\\\/2026\\\/01\\\/Evolution-Funding-logo.svg\",\"width\":157,\"height\":41,\"caption\":\"Evolution Funding\"},\"image\":{\"@id\":\"https:\\\/\\\/www.evolutionfunding.com\\\/public\\\/#\\\/schema\\\/logo\\\/image\\\/\"}}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Complaints & Customer Guidance | Evolution Funding","description":"We aim to provide excellent service at all times but if something has gone wrong, please read our guidance on how to make a complaint.","robots":{"index":"noindex","follow":"nofollow"},"og_locale":"en_GB","og_type":"article","og_title":"Complaints & Customer Guidance | Evolution Funding","og_description":"We aim to provide excellent service at all times but if something has gone wrong, please read our guidance on how to make a complaint.","og_url":"https:\/\/www.evolutionfunding.com\/public\/complaints\/","og_site_name":"Evolution Funding","article_modified_time":"2026-05-28T13:42:49+00:00","og_image":[{"width":800,"height":800,"url":"https:\/\/www.evolutionfunding.com\/public\/wp-content\/uploads\/2026\/02\/EVF_26_Meta.webp","type":"image\/webp"}],"twitter_card":"summary_large_image","twitter_misc":{"Estimated reading time":"4 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.evolutionfunding.com\/public\/complaints\/","url":"https:\/\/www.evolutionfunding.com\/public\/complaints\/","name":"Complaints & Customer Guidance | Evolution Funding","isPartOf":{"@id":"https:\/\/www.evolutionfunding.com\/public\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.evolutionfunding.com\/public\/complaints\/#primaryimage"},"image":{"@id":"https:\/\/www.evolutionfunding.com\/public\/complaints\/#primaryimage"},"thumbnailUrl":"https:\/\/www.evolutionfunding.com\/public\/wp-content\/uploads\/2026\/02\/EVF_26_Meta.webp","datePublished":"2026-05-01T14:10:01+00:00","dateModified":"2026-05-28T13:42:49+00:00","description":"We aim to provide excellent service at all times but if something has gone wrong, please read our guidance on how to make a complaint.","breadcrumb":{"@id":"https:\/\/www.evolutionfunding.com\/public\/complaints\/#breadcrumb"},"inLanguage":"en-GB","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.evolutionfunding.com\/public\/complaints\/"]}]},{"@type":"ImageObject","inLanguage":"en-GB","@id":"https:\/\/www.evolutionfunding.com\/public\/complaints\/#primaryimage","url":"https:\/\/www.evolutionfunding.com\/public\/wp-content\/uploads\/2026\/02\/EVF_26_Meta.webp","contentUrl":"https:\/\/www.evolutionfunding.com\/public\/wp-content\/uploads\/2026\/02\/EVF_26_Meta.webp","width":800,"height":800},{"@type":"BreadcrumbList","@id":"https:\/\/www.evolutionfunding.com\/public\/complaints\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.evolutionfunding.com\/public\/"},{"@type":"ListItem","position":2,"name":"Complaints"}]},{"@type":"WebSite","@id":"https:\/\/www.evolutionfunding.com\/public\/#website","url":"https:\/\/www.evolutionfunding.com\/public\/","name":"Evolution Funding","description":"","publisher":{"@id":"https:\/\/www.evolutionfunding.com\/public\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.evolutionfunding.com\/public\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-GB"},{"@type":"Organization","@id":"https:\/\/www.evolutionfunding.com\/public\/#organization","name":"Evolution Funding","url":"https:\/\/www.evolutionfunding.com\/public\/","logo":{"@type":"ImageObject","inLanguage":"en-GB","@id":"https:\/\/www.evolutionfunding.com\/public\/#\/schema\/logo\/image\/","url":"https:\/\/www.evolutionfunding.com\/public\/wp-content\/uploads\/2026\/01\/Evolution-Funding-logo.svg","contentUrl":"https:\/\/www.evolutionfunding.com\/public\/wp-content\/uploads\/2026\/01\/Evolution-Funding-logo.svg","width":157,"height":41,"caption":"Evolution Funding"},"image":{"@id":"https:\/\/www.evolutionfunding.com\/public\/#\/schema\/logo\/image\/"}}]}},"_links":{"self":[{"href":"https:\/\/www.evolutionfunding.com\/public\/wp-json\/wp\/v2\/pages\/29891","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.evolutionfunding.com\/public\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.evolutionfunding.com\/public\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.evolutionfunding.com\/public\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/www.evolutionfunding.com\/public\/wp-json\/wp\/v2\/comments?post=29891"}],"version-history":[{"count":31,"href":"https:\/\/www.evolutionfunding.com\/public\/wp-json\/wp\/v2\/pages\/29891\/revisions"}],"predecessor-version":[{"id":31929,"href":"https:\/\/www.evolutionfunding.com\/public\/wp-json\/wp\/v2\/pages\/29891\/revisions\/31929"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.evolutionfunding.com\/public\/wp-json\/wp\/v2\/media\/25409"}],"wp:attachment":[{"href":"https:\/\/www.evolutionfunding.com\/public\/wp-json\/wp\/v2\/media?parent=29891"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}