{"id":16072,"date":"2026-02-20T13:28:02","date_gmt":"2026-02-20T13:28:02","guid":{"rendered":"https:\/\/stg-evopublic-testupdates.kinsta.cloud\/public\/?page_id=16072"},"modified":"2026-07-08T08:48:31","modified_gmt":"2026-07-08T08:48:31","slug":"customer-journey","status":"publish","type":"page","link":"https:\/\/www.evolutionfunding.com\/public\/sales-procedure-guide\/customer-journey\/","title":{"rendered":"2.3 Customer Journey"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"16072\" class=\"elementor elementor-16072\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a78fac8 e-flex e-con-boxed e-con e-parent\" data-id=\"a78fac8\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-646a318 e-con-full e-flex e-con e-child\" data-id=\"646a318\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3d915b7 elementor-widget elementor-widget-heading\" data-id=\"3d915b7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Customer Journey<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1a04d18 e-con-full e-flex e-con e-child\" data-id=\"1a04d18\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-833c418 e-flex e-con-boxed e-con e-parent\" data-id=\"833c418\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-a2f4c6b e-con-full e-flex e-con e-child\" data-id=\"a2f4c6b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-bdc49e2 elementor-widget elementor-widget-text-editor\" data-id=\"bdc49e2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Our Sign Anywhere secure portal provides a seamless and consistent journey for your customers, ensuring your business can offer an easy and clear market-leading experience.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-88fff02 elementor-widget elementor-widget-text-editor\" data-id=\"88fff02\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>The e-Sign solution is wrapped in a compliant module that confirms the customer&#8217;s identity. It facilitates and confirms their understanding and affordability of the agreement, all in an auditable way that captures the time of completion and even the device and IP address a customer was using. All of this is backed up by our Customer Care team, who are on hand to provide support throughout the journey.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-03d223c elementor-hidden-phone e-con-full elementor-hidden-tablet e-flex e-con e-child\" data-id=\"03d223c\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c5a5461 elementor-widget elementor-widget-heading\" data-id=\"c5a5461\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Sales Procedure Guide<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3c1dc8f elementor-widget elementor-widget-text-editor\" data-id=\"3c1dc8f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<a href=\"#\">Home<\/a>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2847a19 elementor-widget elementor-widget-text-editor\" data-id=\"2847a19\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.evolutionfunding.com\/public\/sales-procedure-guide\/products\/\">2.1 | Products<\/a>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2dbfa17 elementor-widget elementor-widget-text-editor\" data-id=\"2dbfa17\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.evolutionfunding.com\/public\/sales-procedure-guide\/services\/\">2.2 | Services<\/a>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-10f59fd elementor-widget elementor-widget-text-editor\" data-id=\"10f59fd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.evolutionfunding.com\/public\/sales-procedure-guide\/customer-journey\">2.3 | Customer Journey<\/a>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2043c54 elementor-widget elementor-widget-text-editor\" data-id=\"2043c54\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.evolutionfunding.com\/public\/sales-procedure-guide\/consumer-support-and-care\/\">2.4 | Consumer Support &amp; Care<\/a>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2d7ed9c elementor-widget elementor-widget-text-editor\" data-id=\"2d7ed9c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.evolutionfunding.com\/public\/sales-procedure-guide\/dealer-support\">2.5 | Dealer Support<\/a>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-25495b6 e-flex e-con-boxed e-con e-parent\" data-id=\"25495b6\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-afc0578 e-con-full e-flex e-con e-child\" data-id=\"afc0578\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3565a84 elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"3565a84\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<i class=\"spectre-lucide-video spectre-icon--style-outline\" aria-hidden=\"true\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"> <path d=\"m16 13 5.223 3.482a.5.5 0 0 0 .777-.416V7.87a.5.5 0 0 0-.752-.432L16 10.5\"\/> <rect x=\"2\" y=\"6\" width=\"14\" height=\"12\" rx=\"2\"\/> <\/svg><\/i>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-930614a elementor-widget elementor-widget-heading\" data-id=\"930614a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Secure &amp; Streamlined Checkout<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c00c5f3 e-con-full e-flex e-con e-child\" data-id=\"c00c5f3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3fd0144 elementor-widget elementor-widget-video\" data-id=\"3fd0144\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;video_type&quot;:&quot;vimeo&quot;}\" data-widget_type=\"video.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-wrapper elementor-open-inline\">\n\t\t\t<iframe class=\"elementor-video-iframe\" allowfullscreen allow=\"clipboard-write\" title=\"vimeo Video Player\" src=\"https:\/\/player.vimeo.com\/video\/930593702?color&amp;autopause=0&amp;loop=0&amp;muted=0&amp;title=0&amp;portrait=0&amp;byline=0&amp;h=c28728c1fe#t=\"><\/iframe>\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1ef25f7 e-flex e-con-boxed e-con e-parent\" data-id=\"1ef25f7\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-16042ca e-con-full e-flex e-con e-child\" data-id=\"16042ca\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6677a4e elementor-widget elementor-widget-image\" data-id=\"6677a4e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"231\" src=\"https:\/\/www.evolutionfunding.com\/public\/wp-content\/uploads\/2023\/11\/Onfido-1024x231.png\" class=\"attachment-large size-large wp-image-16095\" alt=\"\" srcset=\"https:\/\/www.evolutionfunding.com\/public\/wp-content\/uploads\/2023\/11\/Onfido-1024x231.png 1024w, https:\/\/www.evolutionfunding.com\/public\/wp-content\/uploads\/2023\/11\/Onfido-300x68.png 300w, https:\/\/www.evolutionfunding.com\/public\/wp-content\/uploads\/2023\/11\/Onfido-768x173.png 768w, https:\/\/www.evolutionfunding.com\/public\/wp-content\/uploads\/2023\/11\/Onfido.png 1442w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-20cd51d elementor-widget elementor-widget-text-editor\" data-id=\"20cd51d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Through our direct integration with <strong>Onfido<\/strong>, we securely confirm the identity of customers and the validity of their proofs within our Sign Anywhere module, streamlining the digital journey and preventing fraud and misrepresentation.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d617024 elementor-widget elementor-widget-spacer\" data-id=\"d617024\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-22c716d elementor-widget elementor-widget-image\" data-id=\"22c716d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1024\" height=\"657\" src=\"https:\/\/www.evolutionfunding.com\/public\/wp-content\/uploads\/2023\/11\/eSign2-1024x657.png\" class=\"attachment-large size-large wp-image-16094\" alt=\"\" srcset=\"https:\/\/www.evolutionfunding.com\/public\/wp-content\/uploads\/2023\/11\/eSign2-1024x657.png 1024w, https:\/\/www.evolutionfunding.com\/public\/wp-content\/uploads\/2023\/11\/eSign2-300x193.png 300w, https:\/\/www.evolutionfunding.com\/public\/wp-content\/uploads\/2023\/11\/eSign2-768x493.png 768w, https:\/\/www.evolutionfunding.com\/public\/wp-content\/uploads\/2023\/11\/eSign2-1536x986.png 1536w, https:\/\/www.evolutionfunding.com\/public\/wp-content\/uploads\/2023\/11\/eSign2.png 2000w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c861497 e-flex e-con-boxed e-con e-parent\" data-id=\"c861497\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-1db3844 e-con-full e-flex e-con e-child\" data-id=\"1db3844\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-fd3b459 e-con-full e-flex e-con e-child\" data-id=\"fd3b459\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1466afa elementor-widget elementor-widget-heading\" data-id=\"1466afa\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Next \/\/ Consumer Support &amp; Care<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a439e13 e-con-full e-flex e-con e-child\" data-id=\"a439e13\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-651c7ab elementor-align-right elementor-widget elementor-widget-button\" data-id=\"651c7ab\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/www.evolutionfunding.com\/public\/sales-procedure-guide\/consumer-support-and-care\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Continue<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Customer Journey Our Sign Anywhere secure portal provides a seamless and consistent journey for your customers, ensuring your business can offer an easy and clear market-leading experience. The e-Sign solution is wrapped in a compliant module that confirms the customer&#8217;s identity. It facilitates and confirms their understanding and affordability of the agreement, all in an [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":25409,"parent":25058,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-16072","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>2.3 Customer Journey - Evolution Funding<\/title>\n<meta name=\"robots\" content=\"noindex, nofollow\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"2.3 Customer Journey - Evolution Funding\" \/>\n<meta property=\"og:description\" content=\"Customer Journey Our Sign Anywhere secure portal provides a seamless and consistent journey for your customers, ensuring your business can offer an easy and clear market-leading experience. 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