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Webchat Specialist

Exciting opportunities with Evolution Funding due to Exceptional Business Growth

Are you passionate about helping people and delivering excellent customer service?

Are you looking for an exciting and progressive company to work for that can give you great opportunities for progression?

Evolution is the largest motor finance broker in the UK. Since our formation in 2002, we have transformed from a traditional motor finance brokerage into a technology-led firm with systems and technology capabilities that are designed to put the customer first and help our partnerships to grow.

We are looking for Web Chat Specialists to join our existing sales teams. Your role will be to assist potential and existing customers throughout different stages of their motor finance application via our online chat platform.

What the role involves:

  • Assisting customers, answering questions to help them move to the next stage.
  • Being professional, treating customers with empathy and respect, and being always transparent and honest.
  • Working with the teams’ advisors and team leader professionally by being clear and precise when noting up deals and referring customers when necessary.
  • Updating the team SharePoint so we can keep record of all chats and keeping everyone informed throughout all stages of the customer journey.
  • Operating with a strong team ethic, and an attitude geared towards the best interests of the department

What we are looking for:

  • Previous experience in a similar role with web chat experience desirable
  • Excellent written communication skills, with the ability to type professional written responses quickly and accurately.
  • Enthusiastic, positive, and motivated to hit targets and KPI’s
  • A good understanding of the motor finance industry and FCA compliance and regulations
  • Good problem-solving skills and the ability to communicate well across all levels.
  • Be highly organised and able to multitask and prioritise work
  • Ability to work flexibly including some weekend work

If you are ready for a new challenge and want to work with an amazing team of dedicated people, please send your CV for consideration.

BENEFITS

By joining an established company who are leaders in the motor finance industry, you can expect an enthusiastic team, a friendly atmosphere, on-site parking, generous pension scheme, 33 days holiday (including bank holidays) and life assurance cover.

Job Type: Full-time

Salary: From £20,000.00 per year

Additional pay:

  • Bonus scheme

Benefits:

  • Company events
  • Company pension
  • Life insurance
  • On-site parking
  • Wellness programmes

Schedule:

  • Monday to Friday
  • Weekend availability
To apply please email: jobs@evolutionfunding.com