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Customer Care Advisor

Exciting Opportunities due to Exceptional Business Growth

Evolution is the largest motor finance broker in the UK. Since our formation in 2002, we have transformed from a traditional motor finance brokerage into a technology-led firm with systems and technology capabilities that are designed to put the customer first and help our partnerships to grow.

If you love talking to people and have a warm, engaging telephone manner, this could be the perfect role for you!

We are looking for people to join our Customer Care Team which provides telephone and webchat support to customers to assist their car buying journey and ensure we deliver excellent service.

What the role involves:

  • To confidently handle inbound due diligence calls with customers to explain the terms of their finance agreement and identify potential risks of vulnerability or fraud.
  • Assist customers with e-sign queries and help guide them through the e-sign process.
  • Demonstrate a helpful and professional attitude to every single call.
  • Work effectively and collaboratively with colleagues and other teams.
  • Display a good understanding of Funder Products.
  • Put Treating Customers Fairly (TCF) at the heart of all transactions and interactions with the Customer.
  • Maintain service levels and quality standards for the department.

What are we looking for:

  • Excellent customer service and telephone skills
  • The ability to multitask and problem solve whilst maintaining a professional and engaging experience for the customer during a call
  • Patience, understanding and empathy
  • The ability to learn new systems and take on board training of regulatory products and processes.
  • Great organisation and attention to detail

If this role sounds like the perfect fit and you are looking for an exciting and progressive company to work for, we would love you to apply.

We have full time and part time roles available:

Full Time 40 hours over 5 days per week (including one weekend day with a day off in the week)

Part Time options:

Wednesday and Thursday 9am – 6pm and one weekend day 9am – 5.30pm – (25 hours)

4 or 5 days per week from 4pm – 6pm and one or two weekend days 9am – 5.30pm – (18 to 28 hours depending on option)

We may need availability for some full days during an initial training period.

What we offer:

By joining a growing and established company who are leaders in the motor finance industry, you can expect fantastic progression opportunities, a friendly atmosphere, generous bonus scheme, on-site parking, generous pension scheme, 33 days holiday (including bank holidays) and life assurance cover.

Job Types: Full-time, Part-time, Permanent
Part-time hours: 32 per week

Salary: £20,600.00-£21,000.00 per year

Additional pay:

  • Bonus scheme

Benefits:

  • Company events
  • Company pension
  • Life insurance
  • On-site parking
  • Wellness programmes
  • Work from home

Schedule:

  • Monday to Friday
  • Weekend availability

Experience:

  • Customer service: 1 year (preferred)
To apply please email: jobs@evolutionfunding.com